Responsible gambling

Gambling should be entertainment you can afford. It is not a way to make money, and it can become harmful. The tools below are free, and using them will never affect your account standing.

Tools you control

• Deposit limits — Cap what you can deposit in any 24 hours. Lowering your limit applies immediately; raising it takes effect after 24 hours. Set a deposit limit.

• Session reminders — Get a reminder on screen after a set amount of time, showing how long you have been signed in. You can sign out or keep going. Set a reminder.

• Self-exclusion — Pause your account for 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, or permanently. We will also remove you from all marketing. It cannot be lifted before the period ends. Self-exclude.

Self-exclusion

While you are self-excluded you can still sign in, but you cannot deposit, buy crypto, play casino games (including demo games), bet on sports or prediction markets, or send tips and rain. You can still withdraw your balance, view your history and contact support. We also remove you from every marketing list we operate. We cannot lift a self-exclusion early, for any reason, including at your own request.

When a timed self-exclusion ends, your account stays paused until you choose Reopen my account in Settings. It reopens 24 hours later. A permanent self-exclusion cannot be reopened.

You can withdraw any balance in your account at any time during self-exclusion. Self-exclusion applies across every Zappx product — casino, sports and prediction markets — and to any other brand operated under the same licence.

If you want to self-exclude from every UK-licensed operator at once, use GAMSTOP, which is free and independent of us.

Under 18s cannot gamble

You must be 18 or over to hold a Zappx account. Gambling by anyone under 18 is an offence. We verify the age of every customer, and where we find an account has been opened by a minor we close it, void all bets, withhold any winnings and notify the Gibraltar Gambling Commissioner.

If children have access to your device, use parental controls to block gambling sites. Free tools include FamiSafe, Net Nanny and GamBlock. Never let someone under 18 use your account, and do not leave it logged in on a shared device.

Signs it may be becoming a problem

• Spending more time or money on gambling than you intended.

• Chasing losses — betting again to win back what you have lost.

• Gambling with money set aside for bills, rent or family.

• Borrowing money, selling things, or hiding what you spend.

• Feeling anxious, irritable or low when you are not gambling.

• Gambling to escape stress, boredom or low mood.

• People close to you raising concerns about your gambling.

If several of these sound familiar, the organisations below offer free, confidential help. You do not have to be in crisis to contact them.

Independent support

• GamCare · 0808 8020 133 — Free information, support and counselling for problem gamblers in the UK. gamcare.org.uk

• BeGambleAware — Advice, self-assessment tools and a directory of local support. begambleaware.org

• Gamblers Anonymous — Peer support meetings, online and in person. gamblersanonymous.org.uk

• Gambling Therapy — Free online support in multiple languages, worldwide. gamblingtherapy.org

• GAMSTOP — Self-exclude from all UK-licensed online gambling operators at once. gamstop.co.uk

Talk to us

Our support team can apply any of the tools above on your behalf, and will not try to talk you out of it. Contact us at support@zappx.com or through the contact page.